ANY QUESTIONS? CALL +46-735-029818

ANY QUESTIONS? CALL +46-735-029818
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We have spared the world 6294126 pads/tampong untill now

Any questions? Click here to read all answers.

What is the cup made of?

The cups are made of silicon approved for medical use.

Is there any environmental labelling on the cups?

Not yet, but it requires less carbon to produce one menstrual cup than to manufacture 10 tampons.

Is there something else in addition to silicone in the cups?

No, we do not use dyes for colouring or additives to increase productivity.

How should I store my cup?

The cup is stored in a bag made of organic cotton, where the cup should be happy when not in use.

What is your size warranty?

We have general guidelines for which size to use depending on age and whether the wearer has had children. However, all women are different and we have therefore chosen to offer a size guarantee. This means that you have a 6 month trial from the day you order your cup. If in this time you decide that you would rather have the other size, you can mail us at info@menskopp.se. Remember to enter your order number, which you can find in the email you received when you placed your order.
We will send the new cup for free! You can have one exchange per cup paid for. You will then need to send your cup, inside the bag it came in, along with a note with your address details to:
MonthlyCup AB
c/o Lisa Perby
ABC street 12
302 51 Halmstad
Sweden

What is a menstrual cup?

A menstrual cup is a very clever menstrual protection. It is a small cup made of silicone that you fold and insert. Once in place, it collects your period instead of absorbing it. A menstrual cup can be in place for up to 12 hours before you’ll have to remove it and wash it, and then re-insert.

How do I know which size I should have?

MonthlyCup is made in three sizes:
Size Mini is for the first years of having your period.
Size Normal is for you who have not given birth and are under 30.
Size Plus is for you who have given birth or are over 30.
Sizes are general, and because every woman is different we offer a size warranty. The warranty is designed to make you able to try your cup at ease at home for up to 6 months. Should it be too big or too small you’ll get to exchange it for the other size. In that case, send us an e-mail to info@menstrualcup.com. Don’t forget to include your order number!

Do I have to buy a new menstrual cup when I have given birth?

Not necessarily. Every woman is different, and after you’ve given birth your body changes. The best thing to do is just to wait for your period to come back properly, and then to try it. Note: a menstrual cup should not be used if you are having a miscarriage, an abortion, lochia or post-partum bleeding, only when you are having your period.

How does it feel?

A menstrual cup that’s in the right size and that’s inserted right doesn’t feel at all.

How do I know if a menstrual cup is something for me?

Most women can use a menstrual cup. Even if you are very sensitive and cannot use tampons, usually a menstrual cup does work. Send us an e-mail if you have any questions to info@menstrualcup.com

How often do I have to empty it?

It depends on what size you have and how much you are bleeding. Most women only need to empty the cup 2 times/day. If you have very heavy periods it may require more frequent emptying. Do not let your menstrual cup sit inside you for more than 12 hours.

Why can I not continue to use pads and tampons?

Of course, you can, no one can make you use a menstrual cup. However, the cup is a better option from both an environmental, a health and an economic angle.

I do easily get yeast infections; could a menstrual cup help me?

Most people who have problems with yeast infections find that it gets better with a menstrual cup. Just be sure to use a pH-neutral, fragrance-free soap and that your hands are clean when managing the cup. If you’ll get a yeast infection while using a menstrual cup, it is usually because you’ve gotten soap residue into your genital area.

Bloodbath???!!

When removing the cup for emptying, you’ll do it while sitting down on the toilet. Just empty the cup straight down. Thus you should not run around with a full menstrual cup in your hand. It is also fine to empty and wash the cup while in the shower.

Can the blood flow back into the body?

The menstruation that your cup collects aren't something that you’ll feel or even notice while using your cup. No, it does not flow back into your body, and if it should happen it is completely safe.

Discoloration

Over time your cup will become discolored due to the haemoglobin in your blood. By rinsing your cup in cold water before you wash it will reduce discolouration, but regardless it will come. The discolorations will not affect the function of the cup at all. You can use an ordinary kitchen sponge and gently rub with a little soap to remove them. The cup can be turned inside out for easy cleaning.

Hard to insert

A major advantage of a menstrual cup is that it does not absorb the “natural“ lubricant as other feminine hygiene products can do. Therefore, usually, the cup will be pretty easy to insert. If you need a little extra help you can use a water-based lubricant. Don’t use anything with oil in it, that is not good for the silicone in the cup. It may take a couple of menstrual periods before you get the technique right.

Hard to get out

If you are having trouble getting your menstrual cup extracted, stop for a moment and go and do something else. It cannot disappear into your body and it can sit for up to 12 hours so there is no danger of leaving it in. The more stressed you become, the more your muscles ties in and then it becomes even more difficult to get out. If your cup has climbed up a bit, the best way to get a hold of it is to squat and push (suggested in the shower). It may help to wipe off the area to get a better grip. Some find it easier if they wear a plastic glove.

The cup does not open

A menstrual cup that is not opened properly leaks and may move. When the cup opens up it forms a negative pressure (no vacuum) holding the cup in place combined with your muscles.
To ensure that the cup opens, there are a few different tricks you can use after you insert it:
Swirl the cup, push and pull a little or move a finger around it. You can also make use of different folds, google “folding menstrual cup“, and you’ll get a lot of variations.

The cup leaks

The most common reason for leakage is that the cup is not opened properly (see section “the cup does not open“ for assistance). It could also the wrong size for you. When a menstrual cup is full, it will leak, but it holds very much so for most that are not the problem. Most frequently the problem is that the cup hasn’t opened up.

It feels too big or too small

If you’ve had your menstrual cup for some time and feel that it is too big or too small, you can use our size warranty and replace your cup within 6 months. Send us an e-mail at info@menstrualcup.com for instructions. Do not forget to include your order number. The size warranty is valid once for a change between sizes, only on cups purchased on our website. You cannot return a hygiene product and get your money back.

The bead stands out

If the bead stands out, your cup isn’t inserted far enough. If it is impossible to get it to sit in any other way you can use a pair of scissors to cut off the bead. It is supposed to be there but it doesn’t disturb the function if you cut it off. Before cutting the bead, it might be an idea to turn the cup inside out to try if the fit is better without it. You can also try different foldings.

How long does it take to deliver?

The cup is normally shipped from Sweden within 1-2 business days.

How much is the shipping?

We offer free shipping anywhere in Europe.

What are your payment options?

We only accept cards: MasterCard or Visa.

How secure are your credit card payments?

We guarantee that all sensitive information such as credit card number and signature codes are handled with the highest security via SSL encrypted communication. Credit card information is not stored in MonthlyCup databases but transferred directly to the banks' payment systems.

What do I do if I don't want to keep my cup?

We will take back the cup(s) if the envelope is unbroken. Since the cup is a hygiene product, we are unable to accept a return if the envelope has been opened. You will be charged for the shipping costs in both directions.
If you wish to return your cup, please affix stamps to the envelope, attach a new address label and send it to:
MonthlyCup AB
Västervallvägen 2
S-302 50 Halmstad
Sweden

What if the product is damaged or defective upon delivery?

If you discover that your cup is damaged, please contact us by e-mail or phone so that we can arrange for a return and send you a new cup free of charge.

I’ve cut off the bead, does the size warranty still applies?

Yes, our size warranty applies for 6 months from the date of your purchase, even if you’ve cut off the bead.

What happens to the cups that you’ll get back from the size warranty?

The cups that are sent back to us get thrown away, and are absolutely not forwarded to anyone! The warranty is only made to make it easier for you to try a MonthlyCup.

IUD Birth Control

Most people don’t experience any inconveniences when using a menstrual cup while having an IUD, you’ll just have to be extra careful. After you’ve had your IUD inserted, you should wait a few months before using your menstrual cup, just to give your membranes time to heal and the IUD to get a grip.
Make sure that you release the pressure (move a finger along the cup so that air can enter) before removing the cup. Be careful not to pull the threads of your IUD when extracting the cup. Make it a habit feeling that your IUD is properly installed! You can ask your gynaecologist to short the threads to reduce the risk of pulling it out.

Hand hygiene

The most important thing when inserting or removing the cup is your hand hygiene. The cup itself have a hard time to cause infection, but the bacteria you have on your hands can do that (just like when you push in a tampon). Therefore, it is important that you wash your hands before you insert or remove your cup.

Do I have to boil it? Aren’t there any other ways to clean it?

Your menstrual cup should be boiled once a month. There are supplies to use for cleaning it in your microwave, but those are not something that we offer for the time being.

Why are there tiny holes in the cup and how do I clean them?

The holes at the top of the cup create the negative pressure when inserting the cup. When your period rises above that level, your cup will leak. If you are having trouble cleaning the holes, we suggest that you try cleaning them with an interdental brush.

Eco-labeling

The eco-labels that exist in Sweden today does not make a proper fit for MonthlyCup. Our menstrual cups are so eco-friendly that there are no criteria for an eco-labelling. Ironically. However, we are MiljöNärVänliga (Environmentally Close Friendly, directly translated from Swedish), a label that has been developed to inspire sustainable consumption. A menstrual cup is, however, by far the most environmentally friendly option compared to pads and tampons!

Is the cup ecological/organic?

It probably depends on what you mean by the question. Silicone is made out of silicon, which is a mixture of sand and charcoal – natural materials. After combustion the residual material left is silica, water, and carbon dioxide – there are no dangerous emissions, whether in manufacturing or combustion. The cup consists of approximately 16 grams of silicone and lasts for up to 5 years – it is incredibly environmentally friendly (in other words, the product you're using to read this answer on is far more damaging to the environment than a menstrual cup is). A menstrual cup is equivalent to not even 10 tampons in emissions during production and can replace several thousand of the same.
There are other brands that allude to being eco/organic, but the above does also apply to them.

Where is the cup made?

MonthlyCup is made in Sweden. The reason being that we do this to make the world a better place. Because of that, it would be wrong to manufacture in a country where we do not know that the workers are well and cannot keep track of the material during the production. The cups are made this way so that you as a consumer can feel safe and know that we are very concerned with our product, the material that we use and that there are fair terms for all our workers! As an additional bonus, the shipping becomes far shorter = even better for the environment!

What about the boxes?

When we send cups ourselves to customers we don’t make any boxes at all. The only times we use cartons is when the cups are to be sold at retail. In those cases, we must have a protection around the cups and make sure that there is room for manuals etc. The bag that you get your menstrual cup in is not enough protection when the product is sold in stores, which is why we have boxes for that.

Are the boxes eco-friendly?

Our boxes are made out of eco-paper, and we are trying to make all production and stamping as close to us as possible. We like to support local businesses as much as we can. Besides this way we are able to keep down the freight, better for the environment.

Is the menstrual cup a new invention?

No, it is not. The cup has existed as long as tampons have. The first one was produced back in the 1800s. But it was not until the 1930s that they began to be manufactured in the United States.

There are more brands on the market, why should I choose MonthlyCup?

Some reasons:
Made in Sweden – fair conditions all the way and even lower environmental impact.
Made of silicone (safest choice of materials for sanitary protection according to the Swedish Chemicals Inspectorate)
Size Warranty – you get to try your cup of 6 months and change size during that time if you wish.
Always free shipping.

How should I be doing if I’ll have to go to a public restroom?

Since the cup can sit for up to 12 hours you may not need to empty it when you’re away. If your cup is full and you have to empty it, wash your hands before you go into the toilet, empty the cup and put it back. Wash it properly when you get the opportunity. The most important thing is to have clean hands!

Can I use a menstrual cup if I have endometriosis/vestibulitis/vaginismus, etc.?

This question is impossible to answer because the answer is so individual. Many women with endometriosis or vestibulitis can actually use a cup even though they cannot wear tampons. Probably because the cup doesn’t absorb anything like other menstrual protections does. We have gotten several e-mails from people saying that MonthlyCup has worked for them and even some that says their vestibulitis has gotten much better since they’d switched to menstrual cup.
Vaginismus may be more difficult. If you are one of those who struggles with inserting anything the most likely answer is that you may struggle with a menstrual cup too.
Our general advice regarding various medical conditions is to consult your midwife or gynaecologist. However, it is probably above all to try for those who want to know. If you have pain in your lower abdomen we always recommend trying a small cup first. Should it be too small you can always benefit from our size warranty.

Try your menstrual cup now!

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Copyright © MonthlyCup® AB
Made within Sweden


Copyright © MonthlyCup® AB

Made within Sweden